A cancellation fee of up to 100% of the estimated cost of the booking may be charged, if you do not cancel the reservation 2 hours prior to the scheduled pick up in the US or 24 hours prior to the scheduled pick up for all other locations.
IMPORTANT – PLEASE NOTE: Bookings for destinations where a special event is being held are excluded from our standard cancellation policy and will be subject to a cancellation fee equal to the total cost of the booking once the booking is confirmed. These bookings may also be subject to a non-refundable advanced payment equal to the total cost of the booking to secure availability.
Cancellation Policy Limits*
*Minimum time before the reservation's requested pickup time required to cancel.
**NYC Service Areas: