Cancellation Policy

A cancellation fee of up to 100% of the estimated cost of the booking may be charged, if you do not cancel the reservation 2 hours prior to the scheduled pick up in the US or 24 hours prior to the scheduled pick up for all other locations.

IMPORTANT – PLEASE NOTE: Bookings for destinations where a special event is being held are excluded from our standard cancellation policy and will be subject to a cancellation fee equal to the total cost of the booking once the booking is confirmed. These bookings may also be subject to a non-refundable advanced payment equal to the total cost of the booking to secure availability.

You can manage your reservation using our online booking tool at us.addisonlee.com or download our mobile app. For immediate assistance please contact our Global Call Center: +1-888-888-5466

Cancellation Policy Limits*

Service Level
Service Location
Non-Airport Pickup**
Airport Pickup**
Rest of US
London (UK)
International
First/First+
4 hrs
4 hrs
4 hrs
4 hrs
24 hrs
Executive/Executive+
2 hrs
2 hrs
2 hrs
2 hrs
24 hrs
Select/Select+
30 min
1 hr
-
-
-
Local Partner/Local Partner+
30 min
1 hr
-
-
-

*Minimum time before the reservation's requested pickup time required to cancel.

**NYC Service Areas:

  1. Brooklyn, Bronx, Manhattan, Queens, and Staten Island
  2. NYC Metro Airports: JFK, LGA, EWR, and Teterboro
  3. NY's Westchester, Suffolk, and Nassau counties
  4. NJ's Bergen, Essex, Hudson, Middlesex, Monmouth, Passaic, and Union counties
  5. Connecticut's Fairfield county.