Improvements to your service

We’re introducing a number of improvements to the service across the Addison Lee Group so, you have the reassurance, no matter where in the world you travel with us, you’ll get the same premium levels of service.

New standardized naming

From August 1st our service naming will change to help simplify bookings and ensure greater consistency for all customers booking our services.

What does standardized naming mean?

Our existing service names will be updated with new names when you book by phone, web and app as follows;

Existing Service Name New Service Name Booking channels
Sedan Select Web, App and phone
SUV Select+ Web, App and phone
Executive Executive – no change Web, App and phone
Executive SUV Executive+ Web, App and phone
Not available today First Web, App and phone

By having standardized naming and standards for each of our services across the Addison Lee Group, we deliver a consistent and improved end-to-end experience for all customers across the globe.

What else is changing?

Updates to web and app bookings – improved designs and greater transparency about the vehicles you’ll get when booking international journeys

Service naming updates to invoicing, receipts and our online management information portal

What’s not changing

There will be no changes to the journey pricing you pay today for your existing services.

Whether travelling for business or pleasure, in London, New York or one of the other 600 locations we serve, you can always expect a reliable, consistent and premium service from the Addison Lee Group.

You can continue to expect:

24/7 Reservations and support

Web & App bookings for our main services (with improved designs)

Confirmations and text on arrival

Flight monitoring

In-car phone chargers

Easy payment

English-speaking assistance around the globe

Find out more

For more information, please contact your Account Management team or call our At Your Service customer contact centre on +1-888-888-5466.