From August 1st our service naming will change to help simplify bookings and ensure greater consistency for all customers booking our services.
Our existing service names will be updated with new names when you book by phone, web and app as follows;
|Existing Service Name||New Service Name||Booking channels|
|Sedan||Select||Web, App and phone|
|SUV||Select+||Web, App and phone|
|Executive||Executive – no change||Web, App and phone|
|Executive SUV||Executive+||Web, App and phone|
|Not available today||First||Web, App and phone|
By having standardized naming and standards for each of our services across the Addison Lee Group, we deliver a consistent and improved end-to-end experience for all customers across the globe.
Updates to web and app bookings – improved designs and greater transparency about the vehicles you’ll get when booking international journeys
Service naming updates to invoicing, receipts and our online management information portal
There will be no changes to the journey pricing you pay today for your existing services.
Whether travelling for business or pleasure, in London, New York or one of the other 600 locations we serve, you can always expect a reliable, consistent and premium service from the Addison Lee Group.
You can continue to expect:
24/7 Reservations and support
Web & App bookings for our main services (with improved designs)
Confirmations and text on arrival
In-car phone chargers
English-speaking assistance around the globe
For more information, please contact your Account Management team or call our At Your Service customer contact centre on +1-888-888-5466.